19th June 2025
At FHA, we are committed to maintaining safe, secure, and well-managed homes and environments for our tenants, staff, and partners. As part of this commitment, we are promoting a culture of awareness and accountability through our “Eyes Wide Open” approach.
Eyes Wide Open encourages all staff, contractors, and partners to remain vigilant, actively looking out for issues that may pose a risk to safety, quality, or service delivery.
Whether it’s a health and safety concern, property damage, compliance issue, or anything that doesn’t feel quite right, we expect and empower everyone to:
- Spot it – Be alert and observant. Notice when something is wrong, out of place, or potentially unsafe.
- Speak it – Report the issue promptly. Don’t assume someone else will, raising concerns is everyone’s responsibility.
- Solve it – Where appropriate, take immediate action to resolve minor issues. For anything beyond your remit, escalate it through the correct channels to ensure swift resolution.
This approach is not about blame, it’s about building an inter dependant culture where everyone plays their part in safeguarding our people, our properties, and our reputation. By keeping our Eyes Wide Open, we can work together to identify and address issues early, reduce risk, and continuously improve the services we provide.